Product & Design System (Copy)

Overview

I worked at Samsung, Mountain View as a Product Designer Intern in the Cloud Configure team. I designed a feature that semi-automates the Cloud-Based Configuration for data security.

Cloud Configure products are known for providing data security for small to large businesses across the world. Moreover, I also enhanced and transformed their design system into an organized, centralized, and robust structure for designers, developers, and QA engineers.

Device, Data, and Security

There has been an exponential increase in business phones among employees in tech as well as non-tech jobs. Whether you're a C-level executive in a tech company or a sales manager in an FMCG store, companies would like to provide business phones for work-related communication and collaboration.

Data Security:

More often than not, business phones include crucial data regarding companies, intellectual property, and trade. Then the concerns over data-security would rise. Security engineers would configure these devices to restrict users from performing particular actions.

For example, restricting employees from taking screenshots or using Bluetooth to send/receive the files.

How it works?

One of our clients, let's say Walmart, buys Samsung phones for their employees. The IT Administrators at Walmart would have to configure every phone individually to set the restrictions and grant the privileges.

Cool, where’s the problem?

Configuring phones for a massive amount of employees manually is a tedious, time-consuming, and expensive job.

My Approach

Since I didn’t have any direct access to talking to customers, I adjusted my research approach. I facilitated 1-on-1 interviews with product managers to learn more about the client goals and business goals.

User Goal

The clients want to automate the configuration.

Design Goal

Directive workflow and educative interfaces

Business Goal

Spending less time in providing tech support in the presence of a robust product.

Blueprint of the solution

I designed a “Profile Creation and Management” which automates device configuration. Now IT admins would have to create the profiles of restrictions and privileges. And then assign those profiles to the number of devices they want them to adhere, as shown below.

How would I measure the success?

After setting up the momentum, I felt I should also define the success metric

Adoption: Since it would be a new feature, I wanted to see how many of our current users will be ready to adopt it.

Goal: 85% of the users will adopt “Profile Creation and Management” feature upon being introduced to them.

Measure: 1) Analytics Engineer would track users’ movement, and 2) Product Managers would educate the clients and gauge how willing are they looking forward to using the feature.

Task Efficiency: I also wanted to make sure users can finish their tasks efficiently

Goal: Profile creation could take as much time as manually a device which needs exhaustive configuration. But profile assignment should take 15-25% of the total time.